Synctrackinginfo Shopify FAQ

When my tracking info is Synced?

Once you mark your order as fulfilled in Shopify, the app will automatically detect it and extract necessary information such as Paypal transaction’s number, tracking number, shipping carrier.. and submit them to your Paypal account.

Can I use more than one Paypal account? how?

Yes, you can link unlimited number of Paypal accounts, when you fulfill you order, Synctrackinginfo will iterate through each one of your linked accounts and search for the transaction number, when it finds it, it will upload it to the appropriate Paypal account. This is more convenient compered to other apps where you need to manually enable your account to be considered when Syncing.

What the “Default carrier” option is used for?

Sometimes you work with carriers that aren’t listed in Shopify’s carriers list, in this case you select “Other” as carrier name, if your Default carrier value is set, then Synctrackinginfo will submit that value as carrier name in Paypal, otherwise it will submit “Other” as shiping company.

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